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Frequently Asked Questions

Below please find answers to many common questions.

If you can't find your answer here, use our Informational Request Form to reach us directly, call 800.233.8366, or email cornell@cornelliron.com.

General

1. How can I request information on Cornell products?

Use the Information Request Form or email officeservices@cornelliron.com.

2. Can I use Cornell products for residential applications?

Cornell products are designed for use in industrial, commercial, institutional and retail applications. Residential use is not recommended.

3. How do I purchase a Cornell product?

Use the Dealer Locator to contact your nearest Cornell authorized dealer.

4. Does Cornell sell products directly to companies or individuals?

Because Cornell products need to be professionally installed, our products are sold only through a nationwide network of installing dealers.

5. Who is the dealer in my area?

Use the Dealer Locator to contact your nearest Cornell authorized dealer.

6. How can I get specifications on Cornell product?

Use the product menu at left, or the All Specifications page. Questions? Feel free to contact our Architect and Design Support Dept. or call (800) 233-8366 ext. 4551.

7. How do I obtain detail drawings for Cornell products? How long does it take?

General drawings are available on the All Product Drawings page or under any product.

Our Architect and Design Support Dept will provide job specific drawings upon request.

You will receive drawings by placing an order: approval drawings are provided when an order is placed, and As-Built drawings are provided with all shipped units.

8. What is Cornell’s product warranty?

Cornell guarantees all products against defects in material or workmanship for a period of two (2) years from shipping date, provided it is used for its intended purpose and is properly maintained.

9. Are Cornell doors fire rated?

Yes. Please refer to our All Product Listings page or view any product for information. Questions? Feel free to contact our Architect and Design Support Dept. or call (800) 233-8366 ext. 4551.

10. Can you provide product samples? How long will it take?

Individual component and finish samples are readily available at no cost. More complex samples are available, with the cost and time dependant on the complexity of the sample. Please contact our office services department email or (800) 233-8366 x 4621.


Copyright ©2014 Cornell Iron Works, Inc. All rights reserved.

24 Elmwood Ave., Mountaintop, PA 18707 | Tel 800.233.8366 | Fax 800.526.0841 | Email cornell@cornelliron.com

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